Performance
Expectations
Power-Tek
Electrical Inc.
1.
Was
easy to contact
Not Applicable
Significantly Above
Above
Meets
Below
Significantly Below
2.
Dispatcher
and office staff were courteous when dealing with me
Not Applicable
Significantly Above
Above
Meets
Below
Significantly Below
3.
Service
person was courteous when dealing with me
Not Applicable
Significantly Above
Above
Meets
Below
Significantly Below
Power-Tek
Electrical Services Inc.'s Service Person
4.
Contacted
me within the appropriate time
Not Applicable
Significantly Above
Above
Meets
Below
Significantly Below
5.
Arrived
on-site within the committed arrival time
Not Applicable
Significantly Above
Above
Meets
Below
Significantly Below
6.
Was
adequately prepared and equipped to solve my problem
Not Applicable
Significantly Above
Above
Meets
Below
Significantly Below
7.
Demonstrated
the knowledge and competence necessary to resolve my service
problem
Not Applicable
Significantly Above
Above
Meets
Below
Significantly Below
8.
Listened
effectively and understood my service problem
Not Applicable
Significantly Above
Above
Meets
Below
Significantly Below
9.
Communicated
clearly and effectively (i.e. explained the problem so that
I understood it)
Not Applicable
Significantly Above
Above
Meets
Below
Significantly Below
10.
Resolved
the problem within a reasonable timeframe
Not Applicable
Significantly Above
Above
Meets
Below
Significantly Below
11.
Advised
me that the problem was resolved prior to leaving
Not Applicable
Significantly Above
Above
Meets
Below
Significantly Below
Overall
Evaluation
1.
Overall,
how does Power-Tek Electrical Services Inc. perform compared
to your expectations
Not Applicable
Significantly Above
Above
Meets
Below
Significantly Below
Please
use the space below to add any comments or suggestions.